You should print a copy of these Terms & Conditions or save them to your computer for future reference. We may amend the Terms & Conditions so every time you wish to place an order, please check them to ensure you understand what applies at that current time.
Our website will guide you through the steps you need to take to place an order. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each step of the order process, as you will not be able to make any amendments to your order once you’ve pressed the confirm and pay button.
Once you’ve placed your order, you will receive an email from us acknowledging we have received it. We will send you a further email advising you once your order has been despatched.
Please note all items are subject to availability. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded if we have already taken payment.
We reserve the right to refuse an order, for example, if an item is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an item(s) in these circumstances, we will inform you of this by email. If you have already paid for the item(s), we will refund you the full amount including any delivery costs charged as soon as possible.
Please note in addition to the item(s) and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. To be clear, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within the estimated timescales. However, unfortunately delays are occasionally inevitable due to unforeseen circumstances such as adverse weather conditions, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please also take into consideration that deliveries may take longer during busy periods like Christmas or during sale time.