You should print a copy of these Terms & Conditions or save them to your computer for future reference. We may amend the Terms & Conditions so every time you wish to place an order, please check them to ensure you understand what applies at that current time.
Our website will guide you through the steps you need to take to place an order. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each step of the order process, as you will not be able to make any amendments to your order once you’ve pressed the confirm and pay button.
Once you’ve placed your order, you will receive an email from us acknowledging we have received it. We will send you a further email advising you once your order has been despatched.
Please note all items are subject to availability. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded if we have already taken payment.
We reserve the right to refuse an order, for example, if an item is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an item(s) in these circumstances, we will inform you of this by email. If you have already paid for the item(s), we will refund you the full amount including any delivery costs charged as soon as possible.
Please note in addition to the item(s) and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. To be clear, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within the estimated timescales. However, unfortunately delays are occasionally inevitable due to unforeseen circumstances such as adverse weather conditions, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please also take into consideration that deliveries may take longer during busy periods like Christmas or during sale time.
During your use of our site for both browsing and purchasing, your registration and use of the Love Allura Account, your interaction on our Social Media channels and when you participate in any of our promotions. We may collect and process the following information about you:
Name, date of birth, telephone number, home address, delivery address, email address, credit card and other payment details when you purchase items from our site. We will also ask for this information when you register for a Love Allura Account.
You may also give us information about you when you fill in forms on the site or when you correspond with us on our social media channels, for example, when you register to subscribe to our newsletters and emails, when you enter into our prize draws, competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities or surveys. In such circumstances you may provide additional information about you such as your photograph and other images and identifying information, your interests and hobbies, details of your Social Media accounts, posts and preferences.
You may also give us information about you when you submit reviews, profiles, images, videos, instructions, comments, feedback, ideas, suggestions or other information or materials via the site or the Social Media, whether relating to our site, products, promotions or other matters upon which you wish to comment (“Contributions”).
You must ensure in all instances the information you provide is personal to you and no one else (for example you must only provide an email address that only accessible by you and not any other person). You should not use another person’s email address or a generic email address. You must also ensure that the information you provide is accurate and up to date. By providing information about you to us you warrant that the information you provide is personal to you and is accurate and up to date and that you will keep us informed of any changes.
When you use the Site and the Social Media channels we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer or mobile phone to the internet, your Love Allura Account login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including without limitation to the number of visits, the full Uniform Resource Locators (URL) clickstream to, through and from the site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
How many times you have been on the site and information about your order including the items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number (this will be linked to the email address you use when you place an order or your Love Allura Account where you have registered a Love Allura Account with us).
We use information held about you in the following ways:
To carry out our obligations arising from any contracts entered into between you and us, for example, to process your order, to enter you into a prize draw, competition or other promotion (where requested) or to provide you with the information, products and services that you request from us. This may require disclosure to third parties for example card processing agencies, banks, shipping providers and carriers, fraud protection agencies and suppliers of gifts and prizes for our competitions, prize draws and other promotions.
To interact with you using the Social Media features such as the “like”, “repost” and “share” on the Social Media may allow us to enable integration and/or access to your accounts on the Social Media. Please note we do not control Facebook & Instagram (“Social Media Sites”), your profile/account on the Social Media Sites, we do not modify your account or your privacy settings on the Social Media Sites and we do not establish rules about how your personal information will be used when you use the Social Media Sites. You and the relevant provider of the Social Media Sites will be in control of those issues and not us. You are encouraged to read all policies and information on the applicable Social Media Sites to learn more about how they handle your information before using the Social Media Sites and any features on the Social Media Sites.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post.
To notify you about changes to the sites, your order, our terms and conditions and our service.
Information we collect about you. We will use this information:
To administer and operate the sites and the Social Media and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To process, fulfil and keep a record of orders placed and your purchases and returns.
To tailor our service to you and to ensure that we can process your order in the most efficient manner for you and to overall improve your experience on the site.
To promote and advertise Love Allura and its goods and services and its promotional activity.
To improve the site and Social Media to ensure that content is presented in the most effective manner for you and for your computer and other devices.
Our promise to you is to keep your data safe and secure. We won’t sell or share it with other companies for marketing and sales.
By interacting with us on the Social Media (including without limitation joining our official Love Allura group/page or following us on the Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.
You can use our contact details to get in touch with us if you wish to cease interacting with us on Social Media.
By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to Love Allura a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Love Allura and Love Allura’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Please see below for examples:
Some cookies are required for the operation of the site. They include enabling you to log into secure areas of the site and use a shopping basket.
Analytical/performance cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works.
Functionality cookies are used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
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